Policy & FAQ
RETURNS + EXCHANGES + MATERIALS
RETURNS/EXCHANGES - I currently do not accept returns or exchanges, but please contact me at shopodetteandco@gmail.com if you have any problems with your order.
MATERIALS
METALS - The metals used are Sterling Silver (.925) and 14k Gold Fill.
PEARLS - I use freshwater pearls in each piece
JEWELRY CARE
AVOID - To protect your jewelry, keep it away from water, perfumes, and lotions, as these can cause oxidation. Remove your jewelry before exercising, showering, or sleeping, and don’t store it near other metals or in organizers with base metals. Avoid exposing it to humidity and water, and don't keep it in the bathroom while showering.
Shipping Policy
SHIPPING TIME: Priority Shipping takes 1-3 days and First Class will typically take 3 - 5 business days.
PRIORITY vs. FIRST CLASS MAIL: Priority Mail includes insurance, so you can file a claim if your package is lost or damaged. First Class Mail does not include insurance, so you can't file a claim for lost packages. Both shipping options will have tracking information provided.